Privacy Policy

PRIVACY POLICY

Urrgent Technology (“Urrgent” or “We” or “Us”) manages the information that We collect from you in accordance with all applicable privacy legislation in Georgia, United States.

This Privacy Policy describes how Urrgent handles your personal information, and sets out the rights and obligations that both you and Urrgent have in relation to your personal information.

By accessing www.urrgent.com (the “Site”) you accept and agree to the Terms and Conditions of Urrgent’ user agreement (“User Agreement”), which includes your consent to, and authorization of, the collection, use and disclosure of your personal information in accordance with this Privacy Policy. Note that under Urrgent’ terms and conditions of use, you must not use the Site if you are under 18 years old.

  1. Collection and Use of Your Personal Information

Urrgent provides a unique, innovative, community-based online outsourcing service. A failure by you to provide information requested by us may mean that We are unable to provide some or all of our services to you.

Urrgent collects personal information when you register with and use Urrgent. This may include, but is not limited to, your name, address, phone number, contact details, birth date, gender, credit card and account details, occupation, interests, and application details for verification services. We might also give you the option of providing a photo or video to be associated with your Urrgent user ID. If your personal details change, it is your responsibility to update your Urrgent account with those changes, so that We can keep our records complete, accurate and up to date.

You are not anonymous to us when you log into the Site or post any content (including tasks, items to be supplied, bids, comments or feedback) on the Site or any associated forum. To enable us to improve our existing services and to create new service features, Urrgent may collect, and share with other users and service providers on Urrgent, information about the way you use our services, including (but not limited to) the transactions you enter into on the Site, your feedback rating (including any references requested using our ‘Reference’ feature), the bids you make, the comments you post, and the transactions you enter into with our valued affiliate service providers.

When you:

  • use the Site to post a task or item to be supplied, or make a bid, or comment on a bid, or provide feedback on other users; or
  • otherwise communicate in a public forum on the Site,

your user ID and all the material that you post is visible to other Urrgent users and is also publicly available to other internet users. We strongly encourage you to use caution and discretion when posting. Urrgent does not in any way control, and does not accept any responsibility or liability whatsoever for, the disclosure or use of personal information which is voluntarily posted by you in any publicly accessible area of the Site.

Urrgent may also receive and record information from your internet browser and computer, including IP addresses, cookies (see section 2 below), software and hardware attributes and your page requests.

In addition to data collected from your submissions, we may also collect data on your internet behavior from Facebook, other social media sites, and other services. If you use a location- enabled Urrgent service, We may collect and process information about your actual location (for example, GPS signals sent by your mobile device). We may also use a range of different technologies to confirm your location.

Urrgent may use the information collected by it to provide the Services, including (but not limited to):

  • identification and authentication;
  • to protect Urrgent and the users of the Site;
  • to customise the content and any advertising displayed on the Site;
  • to provide, maintain, protect and improve our services;
  • providing your information to a user with whom you have or had a service facilitated by Urrgent;
  • as required by law, order of a court, tribunal or regulator or if Urrgent reasonably believes that the use or disclosure of the information is reasonably necessary for enforcement related activities;
  • to develop new service features;
  • to ensure that Urrgent receives payment of the fees due to it;
  • to contact you (for example, to inform you about upcoming changes or improvements to our services);
  • to conduct research;
  • to permit content on the Site (such as postings or third party advertisements) to be targeted, on an aggregate basis, to the users for whom it is most likely to be relevant;
  • to expand our user base;
  • to develop our relationships with affiliate service providers;
  • to provide or arrange internal or external verification services obtained by you via the Site; and
  • to generate data reports on an aggregated, non-personally identifiable basis, for both internal and third party use, but subject to any applicable laws (for example, We may show advertisers or investors trends relating to the general use of Our Services).

Your contact information may also be used for accounting, invoicing and billing purposes, marketing purposes, by third party service providers to Urrgent, and to respond to any enquiry you make, in some cases information we collect is transferred overseas. When you contact Urrgent, We may keep a record of the communication(s) between you and Urrgent to help resolve any issues you might have. If other user(s) of the Site already have your userID (or other information identifying you), and you have chosen to upload a photo or other personal information to your Urrgent account, We may show those user(s) that personal information.

In certain circumstances We will use your email address to administer our User Agreement (for example, We may notify you of a breach, or action a request for a Take Down Notice in response to a claim of copyright infringement).

If We collect, use or disclose any information from you that is not personal information, but is sensitive information (such as information relating to police checks conducted on users of the Site), then We will seek consent directly from you each time we collect, use or disclose your sensitive information, including for direct marketing purposes. We will not use or disclose your sensitive information for any other purpose unless the purpose is directly related to the primary purpose for which your sensitive information was collected.

  1. Cookies and Anonymous Identifiers

If you have registered on the Site then your computer or device may store an identifying cookie or anonymous identifier, which can save you time each time you re-visit the Site, by accessing your information when you sign-in to Urrgent.

Urrgent may use cookies and anonymous identifiers for a number of purposes including to access your information when you sign in, keep track of your preferences, direct specific content to you, report on Urrgent’ user base, and to improve Urrgent. We may also use cookies or anonymous identifiers when you interact with our affiliate service providers (for example, when you integrate your Urrgent account with your Facebook profile).

You agree that if you change the settings on your internet browser to block or restrict cookies (including cookies associated with Our Services), or to indicate when a cookie is being set by Urrgent, Our Services may not work as intended. You should remember that, while you may still be able to use the Site if your cookies are disabled, our services may not function properly on your device and you may not be able to take advantage of certain Urrgent features.

  1. Protecting and Maintaining Personal Information

Your account is protected by a password for your privacy and security. We will take all reasonable steps to protect the information We hold about you from unauthorised access, use and disclosure, however We cannot guarantee the absolute security of that information, or that our systems will be completely free from third party interception or are incorruptible from viruses. We cannot and do not guarantee that information you send from your computer to us over the Internet will be protected by any form of encryption (encoding software). In light of this, We cannot and do not ensure or warrant the security or privacy of your personal information, including payment and account details. You transmit your personal information to us at your own risk.

You are entirely responsible for maintaining the security of your passwords and/or account information.

  1. Third Parties

The Site may contain links to third party websites including the networks of our valued affiliate service providers, advertisers, and PayPal, or make available services obtained from third parties, including verification services by third party verification providers. If you follow a link to any of these websites, for instance PayPal payment system, or use any services obtained from third party service providers via the Site that requires you to provide personal information (including sensitive information if relevant) directly to such third parties (for instance third party verification providers), note that they have their own privacy policies. If you use our Site to link to another site, or use a service obtained from a third party service provider via the Site, you will be subject to that site’s or third party’s terms and conditions of use, privacy policy and security statement. We strongly encourage you to view these before disclosing any of your personal information on such sites.

Urrgent does not control, and does not accept any responsibility or liability for, the privacy policy of, and use of personal information by, any party other than Urrgent, including any user of the Site, the operators of any website to which the Site links, or third party service providers to whom you directly provide your personal information (including sensitive information if relevant) to.

If Urrgent is involved in a merger, acquisition or asset sale, We will give affected users of the Site notice before their personal information is transferred to another entity or becomes subject to a different privacy policy.

Third-party vendors, including Google, may show Urrgent ads on sites across the Internet.

The Urrgent website makes use of the Google Maps API to assist with location based information. More information about the Google Maps API and the related privacy policy can be found here http://www.google.com/privacy.html

For the avoidance of doubt, if you use any verification services made available by Urrgent via its Site, that is not performed by Urrgent but a third party verification provider, then any personal information (including sensitive information if relevant) that you provide as required by that third party in order to perform its verification services, will be collected directly by the relevant third party verification provider and will not be collected, handled, stored or otherwise used by Urrgent. Urrgent will only receive your verification status from the third party verification provider (for example, ‘granted’ or ‘not granted’ or such other like status) in order to issue any relevant Verification Badge on the Site. The use and handling of personal information (including sensitive information if relevant) remains the responsibility of the third party verification provider under its own privacy policy.

  1. Marketing

When you register on the Site you may be given the opportunity to elect (“opt-in”) to receive updates on our latest services, news and special offers, and those of our valued affiliate service providers (“Marketing Material”), via your Urrgent account, personal e-mail address, post or telephone. If you conclude a transaction on the Site, you may also be given the opportunity to opt- in to receive Marketing Material from Urrgent and our valued affiliate service providers.

Once you opt-in to receive Marketing Material, You may, at any time, opt-out of receiving Marketing Material. To opt-out go to the ‘Manage Account’ link on the Site, choose ‘Settings’, then ‘Alerts’ and update your preferences. You can also click on the “unsubscribe” link in any email containing Marketing Material that We send you, or you can request an opt-out by emailing Urrgent using the contact information provided on the Site. If you no longer consent to receiving Marketing Material then you must opt-out in one of these ways.

Urrgent may contact you as the result of a referral by another user of the Site who has provided us with contact information, such as your name and email address. The use of contact information received in connection with a referral will be governed by this Privacy Policy. You may, at any time, opt-out of Urrgent’ referral system by emailing Us using the contact information provided on the Site.

Urrgent uses Remarketing with Google Analytics to advertise online. Using the Ads Settings in a personal Google account, visitors can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads.

Marketing Urrgent and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on someone’s past visits to the Urrgent website.

Using the Ads Settings in a personal Google account, visitors can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads.

  1. Administrative Communications

Urrgent reserves the right to send you administrative and account-related messages that you may not opt-out of. To cease all communications to you from Urrgent you must close down your Urrgent account.

  1. Accessing Personal Information

We will allow you, at any time, to access, edit, update and/ or delete the personal information that We hold about you, unless:

We are legally permitted or required to deny you access to, and/ or to retain, the information; or

you make request(s) that are unreasonably repetitive, require Urrgent to make a disproportionate technical effort (for example, to develop an entirely new system), risk the privacy of others, or would be highly impractical to comply with.

If you wish to access the personal information We hold about you, or to delete your Urrgent account, you should contact us here [Insert Link].

We need to prevent information in our systems from being accidentally or maliciously destroyed. This means that, where you delete information from our services, residual copies of that information on our active servers, as well as any corresponding information on our back-up systems, may not be immediately deleted.

  1. Data Protection Rights

For users of our Services from within the European Union and for which GDPR applies, We have created the following mechanisms and practices to provide you with the following control over your personal information that comprises GDPR Personal Data:

What are your rights?

By law, if any of your personal information/Personal Data provided to Urrgent is subject to GDPR in the European Union, you have a number of rights when it comes to your personal information/Personal Data. Further information and advice about your rights can be obtained from the data protection regulator in your country.

IMPORTANT: When you contact Urrgent to exercise your rights described below, it is very important for security verification and other purposes that you use any email address that you know is associated with the personal information/Personal Data about which you are contacting Us:

  • The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing (i.e. if you no longer want to be contacted with potential opportunities);
  • The right to be informed. You have the right to be provided with clear, transparent, and easily understandable information about how we use your Personal Data and your rights. This is why we are providing you with the information in this Privacy Policy and also are available if you want information that you do not believe this Privacy Policy provides;
  • The right of access. You have the right to obtain access to your Personal Data (if we are processing it), and certain other information about or privacy practices with respect to your Personal Data (similar to that provided in this Privacy Policy). This is so you are aware and can check that we are using your information in accordance with GDPR or any other applicable data protection laws;
  • The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete;
  • The right to erasure. This is also known as “the right to be forgotten” and, in simple terms, enables you to request the deletion or removal of your personal information/Personal Data where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions;
  • The right to restrict processing. You have rights to “block” or suppress further use of your personal information/Personal Data that Urrgent processes. When processing is restricted, we can still store your personal information/Personal Data, but may not use it further. We keep lists of people who have asked for further use of their information to be “blocked” to make sure the restriction is respected in future. For clarity, if you do make these requests, it does not mean that anything we have done with your personal information/Personal Data with your consent up to that point is unlawful;
  • The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your personal information/Personal Data with your national data protection regulator. However, we hope you will contact Us first so we can try to address your complaint directly; and
  • The right to withdraw consent. If you have given your consent to anything we do with your personal information/Personal Data, you have the right to withdraw your consent at any time. This includes your right to withdraw consent to us using your personal information/Personal Data for marketing purposes.
  1. Urrgent’ Retention of Personal Data Under GDPR and Other Applicable Laws

We only retain your personal information/Personal Data for as long as is necessary for us to use your information as described above or to comply with our legal obligations and legitimate interests. Please be advised that this means that we may retain some of your personal information/Personal Data after you cease to use our Services. For instance, we may retain your data as necessary to meet our legal obligations, such as for tax and accounting purposes.

When determining the relevant period in which we retain or establish/revise periods for retaining personal information/Personal Data, we will take the following factors into account: 

  • Our contractual obligations and rights in relation to the information involved;
  • Legal obligation(s) under applicable law to retain data for a certain period of time or with respect to pending or anticipated legal actions;
  • Our legitimate interest where we weigh your interest in controlling your Personal Data and against our lawful purpose in processing your Personal Data;
  • Statutes of limitations under applicable law(s);
  • If you have made a request to have your information deleted; and
  • Guidelines issued by relevant data protection authorities.

Otherwise, pursuant to GDPR, we will securely erase your personal information/Personal Data once there is no lawful basis or legal obligation to store or process it.

  1. Privacy Concerns

If you have concerns about how We handle your personal information or require further information, please email Urrgent using the contact form provided on the Site. If you make a formal written complaint in relation to our compliance with this Privacy Policy, we will contact you to follow up on that complaint. Other than material that you voluntarily choose to post on the Site (such as Sender postings, bids and comments on other users), the only information about you that We will post publicly is your Urrgent public profile.

  1. Amendments to this Privacy Policy

Urrgent may, from time to time, modify this Privacy Policy (and update the web page on which it is displayed). Urrgent will send notification of any such modification to your Urrgent account and/or your registered email address. You should check that account regularly.

Last Updated on August 12th, 2020.